If you are not completely satisfied with your purchase, please contact us by filling the form giving the following details:
- Name and surname
- Your phone number and email
- The order number
- The item code of the garment to be returned
- Reasons for returning the item
- State if you wish to have a refund or an exchange
You will then receive an email giving you an authorization code for the returned item and the address to send it to. The shipping charges are on the customer’s side.
You may return one or more items within fourteen days from the date you receive the goods. Please ensure that the products are in the same condition in which you received them along with identifying label and seal.
Otherside reserves the right to refuse to refund or exchange any items after this fourteen days period, or garments that are not returned in the same condition as when they were received.
We refund the amount you payed for the returned goods within 15 days after receiving the parcel.
For all purchases made during the month of December, to facilitate Christmas gifts, the returnable will be extended until January 15, with the ability to make the change with any product available in the site.
The shipping charges are on the customer’s side.